Tiptoe Tickets (12017873 Canada Ltd operating as Tiptoe Tickets)
Effective Date: October 1, 2023
Welcome to Tiptoe Tickets. We respect your privacy and are committed to protecting it through our
compliance with this policy. This policy describes the types of information we may collect from you
or that you may provide when you use our platform and our practices for collecting, using,
maintaining, protecting, and disclosing that information.
Compliance with Legislation
Tiptoe Tickets endeavours to comply with the federal Personal Information and Electronic
Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and other relevant legislation
designed to protect personal information and privacy.
Personal Information Definition
For the purposes of this policy, "personal information" means any information about an identifiable
individual. Personal information does not include information that cannot be attributed to an
individual, such as information of an aggregate or anonymous nature.
Information We Collect and How We Collect It
We collect several types of information from and about users of our platform, including
We collect this information:
Consent is implied for the collection, retention, use, and disclosure of personal information
supplied by a person through the Tiptoe Tickets platform, by email, telephone, or in person to
Tiptoe Tickets reserves the right to contact a subscriber regarding account status, changes to the
subscriber agreement, and other matters relevant to the underlying service and/or the information
Tiptoe Tickets will obtain express consent prior to or when collecting, using, or disclosing personal
Tickets did not identify to an individual or was not reasonably expected at the time of collection, or
if not otherwise allowed by law. In certain circumstances, including without limitation when dealing
with legal, medical, or security issues, Tiptoe Tickets may be authorized or required by law to
disclose personal information without seeking or obtaining consent from an individual.
The following, without limitation, are particular circumstances in which Tiptoe Tickets may disclose
personal information without obtaining further consent:
Consent can be changed or withdrawn with respect to the collection, retention, use, and disclosure
contractual restrictions and reasonable notice, by contacting the Privacy Officer and by providing Tiptoe Tickets with sufficient personal identifiers so that it can act effectively on the request.
Tiptoe Tickets reserves the right to continue handling personal information in those circumstances
required or permitted by law despite a change or withdrawal of consent. Any change to or
withdrawal of consent may not apply retroactively. Also, upon request, Tiptoe Tickets will allow any
individual to “opt out” of further promotional contacts at any time.
Data Ownership and Use of Information
1. Client Data Ownership: All customer data stored on the Tiptoe Tickets platform by client
organizations remains the exclusive property of the respective client organization. We act as
a custodian and not the owner of your data.
2. Use of Data: We use information that we collect about you or that you provide to us,
including any personal information:
3. Prohibition on Data Use for Commercial Purposes: We will not use any client customer
data for commercial, advertising, or marketing purposes without the explicit consent of the
4. Non-Disclosure of Client Data: Under no circumstances will Tiptoe Tickets sell, trade, or
otherwise transfer client customer data to outside parties, with the exception of subcontractors
providing services directly related to the operation of the platform, who are in
turn bound by confidentiality agreements.
Client Privacy Policies
throughout the branded platform experience, references to their own privacy policies. These
policies govern the clients' use of their owned customer data.
Distinction of Responsibilities
The privacy practices of our clients are distinct from those of
Tiptoe Tickets. Clients are responsible for establishing and communicating their own privacy
policies and practices concerning the data they collect and manage.
1. Data Security Commitment: We have implemented measures designed to secure your
personal information from accidental loss and from unauthorized access, use, alteration,
2. Industry Standard Security Measures: Our security measures include internal reviews of
our data collection, storage and processing practices, and security measures, including
appropriate encryption and physical security measures to guard against unauthorized
access to systems where we store personal data.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the platform and visiting your
account profile page. You may also send us an e-mail to request access to, correct, or delete any
personal information that you have provided to us.
Data Access and Control
1. Restricted Access: Access to client data within Tiptoe Tickets is limited to employees who
need access to perform their job functions. These individuals are bound by confidentiality
2. Employee Training and Awareness: Employees with access to client data are trained in the
importance of protecting personal and sensitive information and adhere to our privacy and
3. Client Responsibility for Access Credentials: Clients are responsible for managing and
safeguarding the access credentials of their employees and any related parties to whom
they grant access to their customer data within the Tiptoe Tickets portal. It is the client's
responsibility to ensure that such access is granted judiciously and managed in accordance
with their own data governance policies and privacy obligations. Clients should promptly
inform Tiptoe Tickets of any unauthorized use or breach of security involving these
Tiptoe Tickets has an obligation to protect personal information in its custody by implementing
reasonable security and technology safeguards. These safeguards are designed to keep personal
information secure and protect it against risks such as loss, theft, unauthorized access, collection,
use, disclosure, copying, modification, disposal, or destruction. The level of safeguards
implemented will depend on the sensitivity of the personal information.
All employees of Tiptoe Tickets are required to abide by our privacy standards. Full-time employees
are informed about the importance of privacy and are required to sign comprehensive nondisclosure
agreements providing explicit legal confidentiality and privacy protections. Any
employee who violates our privacy and/or security policies is subject to disciplinary action,
including possible termination. To reinforce our commitment to privacy and confidentiality,
employees periodically receive training about our privacy policies, principles, and standards.
When contracting suppliers to provide specialized services, they are given only the personal
information necessary to perform those services. They are prohibited from storing, analyzing, using,
or disclosing that personal information for purposes other than to carry out the service they have
been contracted to provide.
our users' personal information, we will notify you through a notice on the platform's home page.
Tolstoi, MB R0A 2E0